Speak Professionally - How to tips from Jack Milner trainer | MFL Global

How to Speak Professionally – so People want to Listen

How to speak professionally, so people want to listen by Jack Milner

We’ve been there haven’t we, the lights have dipped, highlighting the opening PowerPoint slide; someone has shuffled awkwardly onto the stage holding their pointer, introduced themselves, something along the lines of, “I’m here today to talk to you about…” and we’re away. The second slide emerges in the gloom, possibly an agenda or a list of bullet points. Then you take out your sharpened pencil ready to stab it into your leg about 20 minutes into the presentation.

Boring is a killer! In fact in three surveys of financial presentations 2014-2016 by Dave Paradi https://www.thinkoutsidetheslide.com “BORING” was the number one complaint.

In fact in another survey of 700 business people by Dave, it was discovered that around 30% of presentations required an hours additional work by audience members after the presentation just to understand what on earth it was they were listening to in the first place.

Do the math on the time wasted. One estimate suggests the cost to the Swiss economy alone as being €4 billion per annum.

How many of those people are actually boring in real life? Maybe I’m too easily pleased but I’ve met very few genuinely dull people. Yes people have bored me on occasion (I’m sure I’ve been boring), but they as a human being, no. And the few exceptions? Mostly, they talked about themselves.

So if you want to speak so that people listen, here are three tips to avoid boring.

You don’t have to be Stephen Fry. Talk about us, make the presentation about your audience. This is the deal a TED speaker makes before going on stage. “I will give you an insight, and do it in an entertaining way, that will make the next 18 minutes of your life worthwhile” – see Shona Rhimes’ great talk:

If you can’t come up with an insight, just talk about what you and your idea can do for us. One of the best speakers I’ve seen, is John Baekelmans. I saw him at a Cisco event – 40 minutes talking about a product!! How boring should that be? But in John’s hands, we were on the edge of our seats, because he talked about US and what it could do for OUR businesses.

The second way to avoid boring is SURPRISE. And it can come in many forms, surprise in your voice, the way you say something. I’ve seen people sing part of their presentation. Have a look at this .…

Or surprise by the way they move about the audience. Or the way they begin their presentation. Most TED talks start with a story, or something dramatic. And then link it to the main subject matter. This in itself is not a surprise but the journey is. We know were probably going to a pleasurable location, and the journey there will be one we’ve not been on before. One of my favourite speakers, is my good friend the brilliant Mark Stevenson. He often swears (once or maybe twice) in the first 3 minutes of his talk. For three reasons: he wants to put us at ease and say the normal business rules don’t apply here; he wants to surprise us and he has Tourette’s. No I made that last one up. Take your presentation across the line. Fuck it – surprise us.

And the third, if you want people to listen, is humour. So here’s a simple way to add laughs to your presentation. Write down a list of five stories that make your friends and family laugh. Now see if you can link any of them to a business issue. The issue might be “communication”, thinking you have all the answers, “getting to a destination in the end.” Now write the story in joke format. A opening line to set the scene. Then two more sentences (that’s all you’re allowed) to build the whole story. Then your punch line. Then maybe one tag line, after thought that gets another laugh. Finally, underlined, as clear as crystal, the bridge from the joke to the point. A great example of this is Shawn Anchor with his “unicorn story” in this lecture on the science of happiness.

The great thing about a story of course is that it’s incredibly easy to remember so you can focus on connecting with your lovely audience and not trying to remember your next bullet point. Most successful TED speakers use this technique. Add three stories to your next 20 minute presentation and you’ve suddenly got a rich, resonant engaging presentation with a sprinkling of original humour. Just keep it short.

This is not a definitive list of how to speak professionally. As if there could only be three ways to make something engaging. But it’ll do for now and you have a life to lead.