Don Peppers has been recognised for well over two decades as one of the leading authorities on customer-focused relationship management strategies. Don Peppers is an acclaimed author, blogger and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy.
A marketing futurist and accomplished trend spotter, Don Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now, provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.
Don’s vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognised entities. Business 2.0 Magazine named him one of the 19 “foremost business gurus of our times,” and Accenture’s Institute for Strategic Change listed him as one of the 50 “most important living business thinkers” in the world. The Times of London has listed him among its “Top 50 Business Brains,” and the U.K.’s Chartered Institute for Marketing included him in its inaugural listing of the 50 “most influential thinkers in marketing and business today.”
Don has a popular voice in the worldwide media, with contributions to both the Harvard Business Review and the McKinsey Quarterly. In addition to frequent posts on Strategy Speaks, the Peppers & Rogers Group blog, Don produces a video diary of his global business observations, entitled “Peppers Unplugged,” and is an active Twitter user, as well (@DonPeppers).
Don Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape.
His thought leadership and presentations routinely focus on the business issues that today’s global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. His compelling, clear and concise way of articulating his insights places Don in high demand as both a speaker and a management advisor.
"Without a customer, you don't have a business - all you have is a hobby" - Don
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