Ken Hughes Speaker, Speeches, Booking Agent | MFL Global
Ken Hughes 1

Ken Hughes

Leading Shopper & Consumer behaviouralist

Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer and shopper behaviour, internationally renowned for helping his largely blue-chip client base better understand the needs of the future consumer.

With over 15 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer psychology, shopper immersion, digital anthropology and retail futurology to explore the needs of the new consumer and predict the changes to come.

Ken advises some of the biggest brands in the world on customer experience, omnichannel strategy, shopper marketing, retail trends, the millennial shopper and the peer-to-peer economy. As an accomplished author, TED speaker, university lecturer and actor, his performances are not only insightful and thought-provoking but are infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.

Every year, Ken shares his thought-disrupting insight with tens of thousands of delegates all over the world as one of the most popular keynote speakers booked on the international conference circuit relating to the future consumer.

He is regularly voted best speaker at events to which he is invited to speak and believes in engaging and delighting event attendees at every opportunity. His keynote speeches deliver thought disrupting and inspiring content in a captivating and highly energetic manner, all served with a generous helping of Irish wit.

To hear more about Ken’s AI topic, listen here

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  • Business Speaker


Experiential Retail: The Need for 360 degree Shopper Engagement

Today we live in an experiential economy and as such, we need to get better at engaging the shopper in-store. This is the moment they are either going to buy your product or not, they are standing in a store, with their wallet or purse in their hand.  Triggering interest and a purchase in-store is more important than any other marketing activity – it is what will ultimately pay your wages. This is the golden moment of truth. In an Ecommerce and online world, it is easy to forget the simple things. This talk looks at the in-store moment and how best to make it more experiential and effective. Using a shopper’s five senses, a better understanding of consumer psychology and looking at global case studies we uncover the reality of in-store.

Positive Disruption: The Blue Dot Consumer

This speech challenges any business to look at their survival and growth through the lens of the future consumer. We will look at the social and cultural forces digital has brought to humanity, and how changes in consumer expectations have forever changed the game. Today’s consumer expects a frictionless and seamless experience at every touch-point, has little tolerance for failure but will become a tribal brand fan if you get it right.  Disruption is a positive force if you harness what is happening around you, but it is a destructive one if you ignore the changing nature of the game

Is Your Supply Chain Millennial Ready: The Shopper of the Future Meets the Logistics of the Past

The monolithic and generally linear supply chain models of the past are no longer fit for purpose, straining at the demands placed upon them by the millennial consumer.  This next generation of shoppers demand boutique, artisan goods and services, personalised in their nature and delivery. They demand same day delivery. They demand an experience from the products and services they consume beyond what is in the box. In fact, they demand an experience partly related to how they buy. Supply Chain is becoming part of the product experience, not an invisible ‘support’ function. Ultimately a supply chain that is engineered and built to deliver to this new breed of shopper and consumer will win market share. This speech will challenge supply chain executives and ask the big question. This is the shopper of tomorrow. Are you ready?

Artificial Intelligence: Where Silicon Meets Soul

Influencing a human is easy. Influencing an algorithm is not. Sure, you can buy your way up a Google search today, but AI will be smarter. Clever businesses will start to invest and shape their AI communication strategies now, as the technology and use develops, not wait until the game is on.

The adoption of consumer facing enabling technology has got faster and faster. While AI remains at a relatively young stage, businesses and brands need to invest in equal measure on both sides. On one hand investing in the seamless machine learning algorithms and on the other in deep and meaningful human facing CX. Businesses need to be able to deliver value in parallel across these two platforms. Think silicon and soul.

Shopper Marketing: You Have a New Boss

Today there is no doubt that the shopper now holds the power; no longer the brand or the retailer. Loyalty is dissolving for both brands and store banners. Omnichannel presents not only opportunities but also significant challenges for retailers and manufacturers to hold on. The fate of your brand or store now lies in the shoppers’ hands, more than it has ever before. This talk looks at shopper centricity and challenges organisations as to where their focus really lies. This talk showcases the challenges and opportunities in the Shopper Marketing field, and also outlines the potential pitfalls as organisations must restructure themselves for this latest power shift. Shopper Marketing is not just a process or a strategy – it is a culture and ethos.

We're All a Little Bit Crazy: Harnessing Shopper Irrationality

A highly entertaining and insightful speech using consumer psychology, neuromarketing and behavioural economics to showcase how consumers can be influenced to buy. Explore the irrationality of human decision making and learn how to leverage key psychological states to unlock sales.   In a machine-to-machine world, decisions will rarely be irrational. But thankfully we humans are still in charge, and we are far from rational! It is time to challenge the traditional sales tools and utilise the understanding we have of what the human mind craves.

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Ken’s presentations are always a highlight at our events and his recent Digital DNA speech was very challenging to the business leaders in the room without exception. It was highly informative and as always incredibly entertaining. It is a window into a future that all brand owners need to witness.

Unilever Europe

We invited Mr Hughes back to address our 3rd annual Category Management conference due to the strong feedback we received from delegates regarding his presentations at past conferences. Once again, as keynote speaker, his presentation was as entertaining as it was insightful, and was the highlight of the day for most attendees. His skill at applying his expertise to our individual industry and market meant that the session was extremely relevant as well as uplifting

Kraft Foods Ireland

Ken is a top rate conference presenter and his address at the Annual ECR Ireland Conference 2012 was met with acclaim by conference delegates. His presentation was fast paced & engaging, extremely perceptive and peppered with succinct shopper insights & humorous observations. His skill is in deciphering shopper behaviour, however his talent is in devising in-store strategies to exploit this analysis. His presentations are always educational, enjoyable and most memorable

ECR Ireland

Ken’s true talent is the tailoring of his content to our audiences.  We have invited him to speak at several different Red Bull events internationally, and his content is always uniquely tailored to that audience and event theme and ‘on the money’ with our hot topics. He challenges each of us to think outside of the box, and is both an educational and inspirational presenter. He is as entertaining and engaging as he is challenging and not to be missed

Red Bull

Fees & Details

Fees From*

  • UK:

    £7k to £15k

  • Europe:

    £7k to £15k

  • US:

    £15k to £30k

  • Africa/Asia/ME:

    £15k to £30k

Travels From

  • Ireland {Republic}



* This Speaker's fee falls within the ranges shown above. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact us.

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