Richard Mullender Speaker, Speeches, Booking Agent | MFL Global
Richard Mullender

Richard Mullender

Former Lead Trainer at the National Hostage and Crisis Negotiation Unit, Scotland Yard

Former Lead Trainer at the National Crisis & Hostage Negotiation Unit at Scotland Yard, Richard Mullender lives and breathes communication skills at the sharp end.

Whether it’s negotiating with terrorists, talking a would-be suicide down from a rooftop or convincing a child to eat their greens, Richard’s listening skills expertise is cutting-edge. Now a full-time speaker and trainer, Richard brings the skills of the hostage negotiator into the business world, helping professionals to build rapport, gain trust and exert influence.

At Scotland Yard, Richard was responsible for the design and delivery of the Yard’s flagship ‘National Negotiators Course’. Richard was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004 and Richard’s listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006. He has worked with the U.N., FBI, South Africa’s “Scorpions” Unit, the Indian Secret Service and the British police.

In the decade since leaving the police, Richard has established his own independent consultancy where his skills have been in high demand. He has provided training for law enforcement agencies including Scotland Yard Crime Academy, The Federal Bureau of Investigation (FBI), The South African Directorate of Special Operations, aka The Scorpions Police forces in Brazil, the Philippines and Cyprus.

Richard is not remotely corporate. Expect the unexpected and have fun.

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  • + 44 (0) 20 3384 3664
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  • Business Speaker
  • Masterclass Leader


Elite Communication

Lessons from Hostage Negotiation

Life or Death Listening

Engages everyone with his confidence, expertise, insight, charm and wealth of great stories. I cannot recommend him highly enough.

Eyes Wide Opened

Fabulous – Richard was very well received. Comments from feedback forms include ‘bring this guy back! Charisma and humour. Simple effective tips.

Shell plc

Gave an engaging and inspiring talk on the power of communication. Unsurprisingly, he knew how to talk the boys’ language. They greatly enjoyed his presentation. Many described it as the best session of the year.

The John Lyon School, Harrow

An excellent speaker – he has a different, non-corporate style which is a good thing and he spoke with conviction and experience grounded in the real world.

IMI plc


Richard Mullender

Dispelling the Myths and Rediscovering the Lost Art of Listening

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Fees & Details

Fees From*

  • UK:

    £3k to £7k

  • Europe:

    £3k to £7k

  • US:

    £7k to £15k

  • Africa/Asia/ME:

    £7k to £15k

Travels From

  • United Kingdom



* This Speaker's fee falls within the ranges shown above. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact us.

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