Former Lead Trainer at the National Crisis & Hostage Negotiation Unit at Scotland Yard, Richard Mullender lives and breathes communication skills at the sharp end.
Whether it’s negotiating with terrorists, talking a would-be suicide down from a rooftop or convincing a child to eat their greens, Richard’s listening skills expertise is cutting-edge. Now a full-time speaker and trainer, Richard brings the skills of the hostage negotiator into the business world, helping professionals to build rapport, gain trust and exert influence.
At Scotland Yard, Richard was responsible for the design and delivery of the Yard’s flagship ‘National Negotiators Course’. Richard was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004 and Richard’s listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006. He has worked with the U.N., FBI, South Africa’s “Scorpions” Unit, the Indian Secret Service and the British police.
In the decade since leaving the police, Richard has established his own independent consultancy where his skills have been in high demand. He has provided training for law enforcement agencies including Scotland Yard Crime Academy, The Federal Bureau of Investigation (FBI), The South African Directorate of Special Operations, aka The Scorpions Police forces in Brazil, the Philippines and Cyprus.
Richard is not remotely corporate. Expect the unexpected and have fun.
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