Ron Kaufman Speaker, Speeches, Booking Agent | MFL Global
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Ron Kaufman

World's Leading Educator for Uplifting Customer Service

Ron Kaufman is the world's leading educator and motivational speaker for uplifting customer service and uplifting service cultures.

He is author of the book, Uplifting Service, and fourteen other books on service, business and inspiration. Ron is rated one of the world's top twenty-five "Hot Speakers" by Speaker Magazine for his high energy and high content presentations. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world.

For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service.

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Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.

Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organisations to gain a sustainable advantage through service.

Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customised to suit the unique needs of each organisation, including all departments and team members from leadership to frontline.  His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron is a regular columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration.

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Topics

Uplifting Service

Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as "the fuzzy stuff" – they don't know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers' rising expectations and immediately improve the quality of service delivered at all levels of the company.

Leading the Service Focused Culture

The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.

Capturing the Power of a Superior Service Culture

Organisations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn't, what your organization should do, and what you must avoid.

Publications

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Uplifting Service

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UP! Your Service Action Steps

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UP! Your Service New Insights

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Secrets of Self Made Millionaires

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Bricks to Bridges

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Fees & Details

Fees From*

  • UK:

    £30k to £50k

  • Europe:

    £30k to £50k

  • US:

    £30k to £50k

  • Africa/Asia/ME:

    £30k to £50k

Travels From

  • Singapore

Languages

English

* This Speaker's fee falls within the ranges shown above. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact us.

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