Sally Earnshaw comes with an extraordinary passion, energy and enthusiasm for customer service, which translates into a highly unique and effective style of engaging with audiences. Her infectious manner ensures her messages land with all styles of audience. Sally is the Managing Director of Blue Sky, a company specialising in behaviour change to drive improved business outcomes.
From the CEOs of blue chips to the founders of start-ups, everyone agrees: customer experience is where it’s at. We may be able to buy most things with one click and research almost anything with two, but human service is more valuable than ever. So why are only a handful of businesses getting it right? The tech behind the success of John Lewis, First Direct and Zappos isn’t a piece of HTML. It’s a human code, it’s called conversation, and it’s currently undergoing a revolution thanks to cutting-edge research in neuroscience. But because it’s a people, rather than a tech thing, it’s being neglected by all but the super-smart few.
With a 25-year track record working in senior positions, Sally Earnshaw has developed and executed sales and service transformation programmes in a range of operational environments. This lends a depth of understanding to all sorts of client situations with resultant gravitas to the messages she shares.
Sally’s new book will be published in 2017: Crack the Code: Upgrade your customer experience, one conversation at a time.
Whether engaging with an audience of 600 delegates or facilitating discussion at a networking breakfast, with 30 people, Sally’s unique interactions ensure she makes a lasting impression.
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